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Customer service
Proximity, responsiveness and flexibility are our strengths
Customer loyalty
41% of current customers were already customers 10 years ago.
Introduction of multi-year framework supply contracts.
Organisation of customer seminars within our company.
Customer reply
You'll get a response within 24 hours during the week.
An order received in the morning may be delivered within 48 hours in France depending on the department, and 72 hours depending on the country in Europe.
Service rate for orders and pouches
90% of orders delivered by the requested date in 2022.
94% of pouches delivered by the requested date in 2022.
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